World Health Organization

Terms of Use

By accessing this online iSupport training and support programme for caregivers of people with dementia (“iSupport”), you, the user, agree to these Terms of Use and Disclaimers. Therefore, please read through them carefully. For questions or queries regarding these Terms of Use, please contact us at

1.    Copyright, ownership, and permissions

iSupport is copyright © World Health Organization, 2017. All rights reserved.

Unless expressly stated otherwise, all the information contained within the various pages of iSupport is the exclusive property of WHO. Such information is protected under the Berne Convention for the Protection of Literature and Artistic works, under other international conventions and under national laws on copyright and neighboring rights.

Nothing contained in these Terms of Use, or your use of iSupport, shall be deemed to convey to you any title or ownership in iSupport or any other materials of WHO.

Access to iSupport is provided to registered users only and is intended to serve exclusively as a sample for health professionals, institutions, and other organizations who might be interested in acquiring a license to adapt and implement iSupport. It is not permitted to copy, modify, publish, license or create derivative works from iSupport, or to disassemble, reverse engineer, or otherwise attempt to discover its source code without prior written permission from WHO. No elements of iSupport, in part or in whole, including the name or emblem of WHO, may be used to promote any specific individual, entity or product, in any manner whatsoever, or for unlawful purposes.

Registered users interested in acquiring a license of iSupport from WHO to established a country-specific version of iSupport (without reference to WHO by name, logo or otherwise) are requested to contact for permissions. It will not be permitted to use iSupport or any part of it to develop a derivative work or a product that is to be sold or licensed for a fee, or in conjunction with commercial purposes in any manner whatsoever.


2.    Disclaimers

Although all reasonable precautions have been taken to verify the content contained in iSupport, WHO provides iSupport “as is”.

WHO shall not be held liable for any damages whatsoever as a result of the use or application of iSupport.

WHO makes no warranties or representations regarding (i) the content, presentation, appearance, completeness, or accuracy of the materials contained herein or any results obtained relating to the use of iSupport or (ii) whether iSupport is technically operational, appropriate for your use, complete, accurate, free of defects, virus free, able to operate on an uninterrupted basis, or appropriate for your technical system.

The responsibility for the interpretation and use of the content and results of iSupport lies with the user.

WHO reserves the right to make updates and changes to iSupport without notice and accepts no liability for any errors or omissions in this regard.

Any designations employed or material contained in iSupport do not imply the expression of any opinion whatsoever on the part of WHO concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries.

Any mention of specific companies or of certain manufacturers’ products in iSupport does not imply that they are endorsed or recommended by WHO in preference to others of a similar nature that are not mentioned. Errors and omissions excepted, the names of proprietary products are distinguished by initial capital letters.


3.    Use of iSupport

WHO may add or remove functions, features, or requirements to iSupport and may suspend or stop iSupport or any part thereof at any time at its sole discretion. 

Accordingly, WHO may terminate your use of iSupport for any reason. Neither WHO nor any other affiliated entity shall have any liability to you for any such action.

You may cease using iSupport at any time. 

In no case shall you use the WHO name or emblem, or any abbreviation thereof, or state or imply that WHO endorses or is affiliated with you, or your organization, or that WHO endorses any entity, organization, company, or product, in connection with iSupport or otherwise.  


4.    Privacy and information

Privacy Policy

Your privacy on the Internet is of utmost importance to the World Health Organization (WHO). This privacy statement describes WHO’s policy concerning the gathering and sharing of visitors’ information through iSupport.

Public website usage

In general, you can browse without telling us who you are or revealing any personal information about yourself. The only information we gather during general browsing is from standard server logs. These include your IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the website that referred you to us, the files you download, the pages you visit, and the dates/times of those visits.

Collection of personally identifiable information

If you sign up in order to use the password protected iSupport, you will be asked to provide personal information such as your name, e-mail address, gender and age. You will also be asked to provide personal information about the person you are caring including gender, age and relationship to you. This information is collected only with your knowledge and permission, and will only be used for the password protected iSupport to create a sample profile and personalize the programme. WHO does not use or redistribute this information in anyway, and the information will be deleted permanently after 72 hours.

For using the password protected iSupport, registering or supplying personal information sets a cookie*. By setting this cookie, WHO will remember your details the next time you visit, so you don’t have to re-enter the information. This helps us to provide you with a better service.

What does WHO do with the information it collects?

Public website usage

The information gathered during general browsing of is used to analyse trends and usage and to improve the usefulness of the site. It is not connected with any personal information.

Personally identifiable information

The WHO may use the personal information you provide to:

  • Contact you – either in response to a query or suggestion, or to mail newsletters, documents, publications etc. to you;
  • Confirm your registration on the site;
  • ‘Remember’ your online profile and preferences during 72 hours;
  • Help you quickly navigate through the password protected iSupport;

What if I don’t want to provide personal information?

Providing personal information is optional. If you choose not to provide personal information, you can still browse the public website, but you will not be able to use iSupport by registering your sample profile or to contact the site administrator.

Opting out and changing your information

At any time, you can cancel or modify your information by returning to your profile. Note that they will be deleted always after 72 hours.


We do not sell or share any personally identifiable information when using iSupport to any third party. Any information provided to WHO by users of iSupport is held with the utmost care and security, and will not be used in ways other than as set forth in this privacy policy, or in any site-specific policies, or in ways to which you have explicitly consented. WHO employs a range of technologies and security measures to protect the information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

All employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of official business matters, including personal data.

iSupport contains links to sites external WHO is not responsible for the privacy practices or the content of such sites.

Notification of changes

Changes to this privacy policy will be posted on iSupport home page at


A cookie is a small amount of data that is sent from a web server to your browser. It is normally used to assign a unique identification to your computer and securely store information such as user IDs, passwords, preferences, and online profiles. It is stored on the hard drive of your computer. You can choose not to have cookies delivered by WHO sites by changing your browser settings. Different web sites can send their own cookies to your computer. To protect your privacy, your browser only allows a web site to access the cookies it has already sent you, not the cookies sent by other sites.


5.    General provisions

WHO reserves the right to make changes and updates to these Terms of Use without prior notification to you by posting updated Terms of Use on the iSupport website. Such changes and updates shall be applied as of the date of their issuance.  These Terms of Use may not otherwise be supplemented, modified, amended, released or discharged unless approved in writing by WHO.

Any waiver by WHO of any default or breach hereunder shall not constitute a waiver of any provision of these Terms of Use or of any subsequent default or breach of the same or a different kind.

If any provision of these Terms of Use is invalid or unenforceable, it is to that extent to be deemed omitted. The remainder of these Terms of use shall be valid and enforceable to the maximum extent possible.

Any dispute relating to the interpretation or application of these Terms of Use or your use of iSupport in any other respect shall, unless amicably settled, be subject to conciliation. In the event of failure of the latter, the dispute shall be settled by arbitration. The arbitration shall be conducted in accordance with the modalities to be agreed upon by the parties or, in the absence of agreement, in accordance with the UNCITRAL Arbitration Rules. The parties shall accept the arbitral award as final.

Nothing contained herein or related to iSupport in any respect shall be construed as a waiver of any of the privileges and immunities enjoyed by the World Health Organization under national or international law, and/or as submitting the World Health Organization to any national court jurisdiction.